FAQ

For buyers

Do I need an account to browse? No. You can search listings and open any listing without signing in. You need a buyer account to save favorites, message a seller or request a viewing. Browse listings.

How do favorites work? Tap the heart on a listing to save it. Your saved listings appear under Saved in the buyer dashboard search. Favorites are available to buyer accounts only.

How do I request a viewing? Open a listing and choose Schedule viewing. Suggest up to five times in Dubai time, add an optional note and phone number, then confirm. The seller confirms or declines, and you can follow the status under Viewings in your dashboard.

How accurate is the valuation? It is an automated estimate from the Trustmark Engine with a low to high range, based on official Dubai sales records. It does not replace a certified valuation. When the area-based model is unavailable, an approximate size-and-bedroom estimate is shown and labelled as such. Try the valuation tool.

What is personalization? If you allow it, Trustmark uses your browsing activity to suggest listings under For you. You can turn it off in AI Insights; your taste profile is then cleared.

Why am I not getting email alerts? Alerts are sent only when email alerts are on, personalized recommendations are allowed and you have browsed a few listings. Both switches are in AI Insights.

For sellers

Why is my listing still a draft? A listing stays in draft until you submit it from the publish step. Submit is accepted only when location, details, photos, and required documents are present.

Who can approve a listing? Admin reviewers approve, reject, or request changes. Sellers see the result on the seller dashboard.

How do I get help? Visit Help & Support or Contact Us.